Ordering
Do I need a prescription?
For prescription medicines, yes. Upload it at checkout or on the Upload prescription page. A pharmacist reviews it before your order ships.
How do I join the hood?
Enter your email on the Join the hood page. We send a 6-digit code and a one-tap link. There is no password and no fee. Your member card is created straight away.
Can you find a medicine that is not on the site?
Yes. Send us the name or a prescription and a pharmacist will look for it.
Who sells the medicines, and who owns the brands?
We are an independent seller. Brand names, logos and product images belong to their owners and are used only to identify the product. See our Legal Notice.
Prices
What does “up to 85% off” mean?
We compare our price with the typical price of the same medicine at a local pharmacy in the West. It is a maximum, not a promise for every product. Each product page shows its own saving. Read more on How we save you money.
Is the medicine genuine?
We source from licensed manufacturers and authorised channels, and a pharmacist reviews every order.
Payment
How can I pay?
You will see the available methods at checkout. These may include PayPal Friends & Family, crypto, bank wire, Wise or a secure card link. For most methods you upload a screenshot of your payment.
When is my order confirmed?
After a pharmacist verifies your payment and, where needed, your prescription. You get an email at every step.
Shipping
Where do you ship?
Our shipping countries are Australia, United Arab Emirates, United Kingdom (UK), United States (US). If your country is not listed, please contact support.
How do I track my order?
Sign in and open your order. You also get the tracking number and a tracking link by email when it ships.
Will customs be a problem?
You are responsible for making sure the medicine can lawfully be imported where you live, and for any duties. We pack discreetly and include the documents customs usually ask for. We are not liable if customs holds or seizes a parcel. See Import rules and customs.
Returns and refunds
Can I return an order?
Yes, within 7 days of successful delivery, if the items are unopened and in the original packaging. Email hello@andractim.shop to start a return. Cold-chain products, peptides, anabolics and steroids cannot be returned.
When do I get my refund?
Only after the returned items are received at our returns address and checked. Refunds are paid in USDT or other cryptocurrency only.
Where do I send a return?
Andractim.Shop, United Kingdom (UK). Please contact us first.
Help and complaints
What if I cannot afford my treatment?
Tell our Patient Assistance team. We look for manufacturer schemes and lower-cost options. Ask for help.
How do I contact you?
Email hello@andractim.shop, message us on WhatsApp, or use the help page.
How do I make a complaint, or report a trademark concern?
Follow the steps in our Legal Notice & Grievance Policy. We acknowledge a complaint within 48 hours.